In images now seen around the world, a passenger was forcefully removed and bloodied in the process.
12 Apr 2017 11:32 AM
The videos prompted outrage, scorn and calls for boycott of the US carrier on social media, especially from China.
12 Apr 2017 1:50 AM
In a letter circulated to employees, United Chief Executive Officer Oscar Munoz did not apologise for the way the passenger was handled
11 Apr 2017 7:51 AM
However, United Airlines maintained its support for the gate agent's decision in its own series of tweets.
27 Mar 2017 8:21 AM
The family’s removal from the flight came after the parents requested help with a child booster seat.
15 Mar 2017 8:06 AM
A passenger on the flight said the pilot, who was not in uniform, ‘started to rant to the passengers’ over the plane's intercom.
13 Feb 2017 10:38 AM