HDFC Bank's chatbot takes 2.7 mn queries in 6 months

Mumbai: Eva, the chatbot built for the second largest private sector lender HDFC Bank, has addressed 2.7 million customer queries in the last six months, its makers said on Wednesday.

Claiming that this makes it the largest banking chatbot, Senseforth AI Research said over 5.3 lakh unique visitors on the bank website have had 1.2 million
conversations.

"The endeavour is to leverage on new technologies like AI to serve customers better through our chatbot," the bank's group head for digital banking Nitin Chugh said.