Telcos propose new KYC process

New Delhi: Telecom operators have approached the Department of Telecom (DoT) seeking approval for new e-KYC process as an alternative to Aadhaar-based verification.

This follows the Supreme Court order restricting use of Aadhaar information by private companies including telcos and banks. “We are proposing minor modifications to the DoT guidelines... allowing consumer application form (CAF) to be embedded with photograph and scanned images thereby digitise the end to end process for on boarding of new subscribers by making it completely paperless,” the Apex Advisory Council for Telecom in India (ACT) said in a letter to the DoT.

The return to paper-based processes should not be an option as that will reverse the steps taken by the industry towards a digital India and would result in wastage of existing investments and infrastructure, the letter dated October 5 said.

Before the apex court order, telecom operators had developed a system for instant online verification of customers using Aadhaar which resulted in quick activation of service at minimal cost.

The ACT, which includes industry body COAI and other telecom operators, has suggested an app-based customer enrolment method in which photograph of customer will be clicked by the SIM seller and embedded in the form along with self-attested copy of any identity and address proof.

The form will be then stamped by a water mark of the company along with retailer name, circle where transaction took place, date and time so that the images cannot be re-used.

The letter signed by COAI Director General Rajan S Mathews suggested that once the consumer application form is digitally filled on the app, the retailer will make required declaration after which the seller will receive one-time password (OTP) and customer will receive OTP on his alternate number.