Customers suffer with outage in HDFC Bank net banking, mobile banking app

Mumbai: HDFC Bank customers are unable to access net banking and mobile banking app for second day in a row. On Monday afternoon, a major outage was reported on the two platforms. HDFC Bank has blamed a “technical glitch” for the outage.

“Due to a technical glitch, some of our customers have been having trouble logging into our NetBanking and MobileBanking App. Our experts are working on it on top priority, and we’re confident we’ll be able to restore services shortly,” said HDFC Bank in a tweet.

According to downdetector, users started reporting outage around 1PM on Monday. There’s a major spike in reports around 5-6PM. Users on Tuesday morning also reported outage, reported the Hindustan Times.

When customers try to access netbanking on HDFC Bank website are getting to see the following prompt: “Dear user, The Netbanking system is busy processing heavy load from currently logged in customers, request to try after some time. Thank you for your cooperation.” A “retry” link also follows the prompt.

HDFC customers who want to subscribe to IPO of Ujjivan Small
Finance Bank (closing on December 4) and buy Sovereign Gold Bonds (December 2 to December 6) through the bank are suffering.

Previously HDFC Bank’s mobile banking application had suffered a similar outage. The bank had to briefly shut down the app. HDFC Bank had then blamed “high traffic” on servers for the outage.