Are You an RBL Credit Card User? Know the Essential Customer Care Services You Can Avail

With the introduction of credit cards, the way people spend money has changed. With cashless systems available everywhere today, you do not have to carry bundles of cash or worry about security. Today, you can get attractive incentives through credit cards. For example, the RBL Credit card offers their customers premium lounge access, discounts, a welcome bonus, and the chance to improve their credit score. Furthermore, the application process is simple and convenient for its users. Moreover, they have an efficient customer service helpline if you need any clarifications. Let's examine this in greater detail.

Credit card customer grievances - what are they?

Before learning how to contact RBL credit card customer care, let's understand the situations in which we would need to contact them. The following are some circumstances:

In case the credit card is lost or stolen

This is one of the most common customer complaints. Whenever customers discover their credit cards have been stolen or misplaced, they should immediately contact their issuing banks and report the incident.

In case of a wrong purchase

If a customer is not happy with a product or service, many credit card companies allow the customer to cancel the purchase. This benefit is known as a chargeback. The customer can contact their card issuer to reverse the charge, and credit card companies won’t pay the merchant in such cases.

In the case of unauthorized transactions

There may be instances where a customer sees many unauthorized transactions on his or her credit card statement. Many credit card thieves today ask for personal information about customers to misappropriate their accounts. In such cases, one should contact customer service right away and ask them to block the credit card.

When the statement includes the wrong charges

It is possible that the merchant has charged the customer twice for a single purchase, or that the charges don't match your receipts. Also, sometimes the company may charge a late fee, annual fee, or higher processing fee without giving the customer any prior intimation.

If this occurs, the customer can contact customer service and request for a refund of duplicate payments and for fees to be waived off.

What credit card customer care services does RBL offer?

Customer service plays a critical role in increasing the demand for products and ensuring customers’ loyalty. The following are some services offered by RBL credit card customer care:

â-       Blocking a credit card.

â-       Reporting loss of credit card.

â-       Changing PIN of credit card.

â-       Reversing any fraudulent transactions.

â-       Taking feedback on credit card services.

â-       Resolving any queries or doubts on features of credit card.

 How to contact the RBL customer care?

If a customer has a grievance, RBL offers convenient online and offline ways to contact customer care. The following are the ways to reach their credit card customer care:

A. Online method

Via Call

Customers can get in touch with RBL credit card customer care via its toll-free number, 1800121950. In addition, RBL provides special 24/7 customer service numbers tailored to different credit card types.

For RBL Bank Super card customers - +91 22 71190900

For credit cards other than SuperCard - +91 22 62327777

Via email

 If you are writing an email to RBL customer service, ensure you mention your credit card type and all the issues you are experiencing in detail to ensure a swift and proper response.

For RBL Bank SuperCard customers - supercardservice@rblbank.com

For credit cards other than SuperCard- cardservices@rblbank.com

Via Social media

RBL has several social handles where customers can express their complaints.

Facebook- @TheRBLBank

Instagram -@rbl_bank

Twitter - @rblbank and @RBLBankCares

Linkedin - linkedin.com/company/rbl-bank

Via SMS

RBL's customer service is even available via SMS for quick assistance. Customers only need to write a message in a specific format and send it to 9223366333. The format for certain grievances is as follows:

For credit card balance inquiry - BAL (SPACE) Customer ID

For blocking credit cards temporarily - TBLOCK < last 4 digits of credit card number>

For permanently blocking the credit card - BLOCK

For unblocking credit card   - UBLOCK

B. Offline method

Via Post

Customers can also send a letter by post to the following address if they have any questions about credit cards. They must provide their full name, contact information, and banking information for proper assistance.

One Indiabulls Centre, Tower 2B, 6th Floor

841, Senapati Bapat Marg,

Lower Parel (W), Mumbai, Maharashtra 400013

RBL also has a credit card grievance redressal system, wherein customers can post their queries to the following address
also :

RBL Bank Limiting Cards Operating Centre- COC,

JMD Megapolis, 3rd floor, Unit No 306-311

Sohna Road, Sector 48, Gurugram

Haryana 122018

Contacting Head Office of credit card services at RBL Bank

If the customer does not receive a response within 10 days, he can escalate the query to the head of credit services by email or postal mail.

The email id is headcardsservice@rblbank.com

The postal address is:

Head- Cards Services

RBL Bank Limiting Cards Operating Centre- COC,

JMD Megapolis, 3rd floor, Unit No 306-311

Sohna Road, Sector 48, Gurugram

Haryana 122018

Contacting Nodal officer at RBL Bank

It usually takes the credit card services team four working days to reply. However, in case of any delay, the customer can escalate their query further to the nodal officer by email, phone, or mail.

Call - +91 22 71432700

Email ID - principalnodalofficercards@rblbank.com

Postal Address:

Mr. Saurabh Gaur

RBL Bank Limiting Cards Operating Centre- COC,

JMD Megapolis, 3rd floor, Unit No 306-311

Sohna Road, Sector 48, Gurugram

Haryana 122018

Visit the nearest RBL branch

The customer can visit the brand and speak with a credit card representative who can answer all their queries. Ensure that you carry all the documentation you need for card verification and related to your queries.

Final thoughts

With the above article, we hope you have gained a general understanding of how to contact RBL credit card customer service for any issues related to your credit card. Get all your queries answered through any of the above listed methods at your convenience and enjoy a hassle-free experience.

Mithilesh Singh is a writer who specializes in writing content on Insurance and Finance subjects. He is a Digital Marketing Consultant, Blogger, and Co-Founder of Tech Preview.

Disclaimer: No Asian Age journalist was involved in creating this content. The group also takes no responsibility for this content.