Jet staff behaved badly, claims man

New Delhi: A man has claimed that the Jet Airways staff allegedly misbehaved with his mother on Friday at Delhi airport. He narrated the incident on a social media platform and posted pictures of his injured mother. Jet Airways denied the allegations made in the social post, which do not reflect the airline’s service etiquette, standards and the exact nature of developments that transpired on the day.

Mr Bhatia alleged that his mother was harassed by Jet Airways officials at the Delhi Airport on Wednesday, causing her to have a blackout and an injury in the process. “I dropped my mother at Delhi airport for a flight scheduled to take off at 10.50 am for Kolkata. She had done web check in and had the boarding pass. At 10.00 am I received a call from her that Jet Airways wouldn’t let her board the flight because she is late. She sounded hassled. I asked her to request the officials to let her board and if they still don’t let her board, to let it pass and that I will make a booking in another flight. I checked the time. For a flight scheduled to take off at 10.50, 10.00 am is within time limits prescribed on ticket.”

Jet Airways said it reaffirms its ‘Guest First’ philosophy, which is founded on principles of service excellence. “The facts can be corroborated by CCTV footage available with the airport authorities,” said a Jet Airways spokesperson. a copy of which has also been submitted to law enforcement authorities,” said a Jet Airways spokesperson.

Moreover, since web check-in was done, if at all she was late, she should have received a call from Jet Airways, because Terminal 3 of Delhi airport is an announcement-free airport and airlines have to call the passengers who are late. No call from Jet Airways was received, which shows that she reached the airport within time,” he said.

At 10.05 am he received a call from his mother that the staff at Jet Airways was misbehaving with her and that when she requested to be boarded on the flight, they demanded a sum of Rs 5,500 on the pretext of extra baggage. Later at 10.35 am, he received a call from that his mother was lying unconscious on the airport floor and that blood was oozing out of her, When Mr Bhatia talked to the Jet Airways staff, they said, “Do whatever you want to do. Police cases are filed here on a daily basis but still no action is taken. Everything is managed. If you still want to waste time running around authorities, you are free to do so.”

Jet Airways said it reaffirms its ‘Guest First’ philosophy, which is founded on principles of service excellence.

“The airline staff demonstrated the same principles of concern while accepting the senior guest for boarding, despite the guest reporting late at the check-in counter. Subsequently, the guest proceeded for the boarding gate by herself, where she lost consciousness. She was then taken to the airport medical desk for first aid where investigations revealed her to be a diabetic with low haemoglobin. The facts can be corroborated by CCTV footage available with the airport authorities, a copy of which has also been submitted to law enforcement authorities,” said a Jet Airways spokesperson.