App to file complaints on civic issues

NEW DELHI: A group of students of from Indraprastha Institute of Technology, Delhi (IIIT-D) has developed a mobile application that would help general public to file complaints regarding civic issues with the government departments and getting them resolved.

After the complaint is registered on the app, it would be automatically analysed by the software and forwarded to the concerned department.

The mobile app, called NoWhinge, comes with a tracking option for the complainant to see how and when the authorities are reacting to his/her complaint. It also provides the option of re-submitting a complaint in case of recurring problems or non-responsiveness of authorities towards a complaint.

There is also a locality analysis feature that can be used to investigate the types of problems faced by the people in that locality and the response time of various authorities that handle the civic amenities in that area.

A team of five students — Akash deep, Ishbir Walia, Karan Dabas, Manshul V Belani, and Raunak Sinha — have designed the application.

The app was built after interviewing several users multiple times to ascertain its feasibility and to get feedback on the interface and its functionalities. The students also plan to link social media to the problems to bring more attention to them.

With the app currently in its testing phase, the students hope to get support from government agencies. The members said that they require the support from agencies that handle public grievances so as to help them in understanding their expectations from such a system and also collaborate with them to provide a hassle free experience to the end user.