No calls to 1031 should go unresolved: Arvind Kejriwal
Each hospital has a nodal officer for resolving the calls received on 1031 and report back the resolution.
New Delhi: Delhi chief minister Arvind Kejriwal on Wednesday reviewed the working and response of the 1031 helpline in the government hospitals. The helpline number was issued for patients and their relatives/attendants in government hospitals so that they could report any kind of lapses in the policies of providing free medicines, tests and surgeries.
According to the official data, some hospitals and nodal officers failed to resolve the issues and were pulled up during the review meeting, an official statement said. The data of the calls on 1031 and the number of cases resolved and those unresolved is sent to the chief minister’s office every evening.
“The chief minister expressed displeasure and said no call or case reported to 1031 should go unattended or unresolved,” the statement said.
Notices and display boards had been installed in hospitals for patients to call 1031 if they do not get medicines for free, face problems in free tests or surgery in private hospitals or if government hospitals fail to operate them on within 30-days time, said the statement.
Each hospital has a nodal officer for resolving the calls received on 1031 and report back the resolution. The chief minister directed that from now onwards, nodal officers who failed to resolve all grievances would report to his residence at 9 am the following day along with the principal secretary health and secretary health with explanations.
Mr Kejriwal made it clear to the officials present in the meeting that the policies of free medicines, tests and surgery schemes were to be implemented properly and no lapses should take place in these pro-people policies.
Mr Kejriwal also told them that there would be no resource crunch and they were free to come to him if they needed anything for the better implementation of the schemes.
He also made it clear that they should not lack in their efforts in the implementation. Today’s meeting was attended by the health minister, principal secretary health, secretary health, medical superintendents and nodal officers of government hospitals.