Immigration server snag hits flights, IGI operations

New Delhi: The immigration server was down for over an hour at the Delhi Airport, but was later restored. Hundreds of passengers were stranded at the Indira Gandhi International Airport on the wee hours of Monday due to the shutdown. Six international flights were delayed after the immigration servers went down.

A public announcement was made at the airport about the server problem. According to the passengers who were to take an Air India flight to San Francisco, the airport personnel started the manual checking process.

An airport official said technical glitches in the server lasted between 12.15 am and 1.45 am.

At around 1.00 am, an Air India official said that the immigration system server was down at the airport and that the crew for three Air India flights were also affected.

The system was restored at around 1.45 am, he added.

A passenger, who was waiting for immigration check, said there was a long delay due to server issues.

Many passengers complained on Twitter about the delay in immigration process and some of them also tweeted pictures of long queues at the airport.

The incident comes less than 48 hours after Air India’s main server faced a global shutdown, affecting its flights across the world and leaving thousands stranded.

The national carrier’s passenger service system (PSS) software, which looks after check-in, baggage, and reservation, did not function from 3.30 am to 8.45 am due to a technical snag.

Though the server was restored in about five hours, its ripple effect was seen with over a hundred flights delayed over the weekend.

On Saturday, 149 Air India flights were delayed because of the software shutdown while 137 were delayed on Sunday.