Soon, CISF personnel to speak Spanish, German
The official said that agency has plans to tie up with foreign learning institutes and will begin with the training in two months' time.
Mumbai: Don’t be surprised if you bump into Central Industrial Security Force (CISF) personnel speaking foreign languages in the future. The central police force plans to impart knowledge of languages such as Spanish, French and German to it staff so they can communicate better with Indian and overseas passengers.
The director general of the security agency, O.P. Singh, has said the actual date is yet to be confirmed, but a senior official said the unit aims to kick it off within two months. Earlier, customs officials had been asked to display better body language for the convenience of passengers.
According to a senior CISF official from Delhi, the languages that their staff will take up would be based on the outcome of a study on the passenger flow from various countries to India. The official said that the agency has plans to tie up with foreign learning institutes and will begin with the training in two months’ time.
The security agency already has a dedicated soft skill training centre at Tamil Nadu and is imparting its staff with training not only for staff deployed at airports but also those deployed at private and vital locations.
“Courtesy training for behaviour management is conducted not only by special senior officials but also officials hired from private institutes,” the official said.
Elaborating, the official stated, “The aim of such training is to make our staff passenger-friendly and learn the basic requirements while dealing with them at various deployment locations. Moreover, recruitments in the force that the government had announced on Tuesday will make its functioning smoother and result in better security.”