Flipkart launches new 'Mobile Exchange Program'

E-commerce website Flipkart has launched a mobiles exchange program, that shall let customers exchange their old phones for new ones.

According to a recent study, 68 per cent of the households in India sell their old mobile phones because of their desire to upgrade to the latest one. Called ‘The Mobiles Exchange Program’ it shall help consumers to get a reasonable price for their old mobile phones, against the purchase of a new device in the same category. This helps the customers to buy gadgets with better specifications at a lower price point that what would have not been possible without the exchange price.

What are the conditions to the offer?

• Phones in any working condition will be accepted by Flipkart this festive season. Consumers can now even exchange phones with broken screens.
• Consumers will get differential value based on the condition and variant of the phone, instead of a flat price based on the brand and model.
• Flipkart is also accepting old smartphones which other platforms or stores will not. Consumers need to simply choose 'any other smartphone' option if their old smartphone is not present in the list on the Flipkart platform.

 Following the use of the program, user’s will get a discount on their first purchase, free pick-up from their doorstep at the time of delivery. While currently, Flipkart offers a flat discount value on an old phone based on the brand and model, and a minimum quality during the doorstep check, a new feature will come soon where trained Flipkart delivery executives will grade the phones on different quality levels. Old phones that are assessed as high quality devices will fetch additional discounts for the customer

How can you exchange your old phone for a new one ?

While ordering a phone of their choice on Flipkart; the customer has an option to add the details of their old phone i.e. brand, model & IMEI number. After entering the details, the amount that has been allocated for the old phone is deducted from the price of the new phone.

• Once the order is placed with the exchange, at the time of delivery of new phone, trained Flipkart executives will verify the IMEI number, screen and overall condition of the old phone being exchanged.
• If the old phone meets the criteria, it is accepted. In the case of the phone being rejected, the customer will have to pay the difference amount