Your internet use could change as 'net neutrality' ends

Your ability to watch and use your favourite apps and services could start to change — though not right away — following the official demise on June 11 of Obama-era internet protections. Any changes are likely to happen slowly, as companies assess how much consumers will tolerate.

The repeal of “net neutrality” took effect six months after the Federal Communications Commission voted to undo the rules, which had barred broadband and cellphone companies from favouring their own services and discriminating against rivals such as Netflix.

Internet providers such as AT&T, Verizon and Comcast had to treat all traffic equally. They couldn’t slow down or block websites and apps of their choosing. Nor could they charge Netflix and other video services extra to reach viewers more smoothly. The rules also barred a broadband provider from, say, slowing down Amazon’s shopping site to extract business concessions.

Now, all that is legal as long as companies post their policies online. The change comes as broadband and cellphone providers expand their efforts to deliver video and other content to consumers.

With net neutrality rules gone, AT&T and Verizon can give priority to their own movies and TV shows, while hurting rivals such as Amazon, YouTube and startups yet to be born. The battle isn’t entirely over, though. Some states are moving to restore net neutrality, and lawsuits are pending. Also, the Senate voted to save net neutrality, though that effort isn’t likely to become law.

For now, broadband providers insist they won’t do anything that would harm the “internet experience” for consumers. Most currently have service terms that specify they won’t give preferential treatment to certain websites and services, including their own.

However, companies are likely to drop these self-imposed restrictions; they will just wait until people aren’t paying a lot of attention, said Marc Martin, a former FCC staffer who is now chairman of communications practice at the law firm Perkins Coie. Any changes now, while the spotlight is on net neutrality, could lead to a public relations backlash.

Companies are likely to start testing the boundaries over the next six months to a year. Expect to see more offers like AT&T’s exemption of its DirecTV Now streaming TV service from customers’ mobile data limits. Rival services like Sling TV and Netflix count video against data caps, essentially making them more expensive to watch.

Although the FCC issued a report in January 2017 saying such arrangements, known as “zero rating,” are probably anti-consumer, the agency did not require companies to change their practices right away. After President Donald Trump appointed a new chairman to the FCC, the agency reversed its stance on zero rating and proceeded to kill net neutrality.

Critics of net neutrality, including the Trump administration, say such rules impeded companies’ ability to adapt to a quickly evolving internet.

But consumer advocates say that the repeal is just pandering to big business and that cable and phone giants will now be free to block access to services they don’t like. They can also set up “fast lanes” for preferred services — in turn, relegating everyone else to “slow lanes.” Tech companies such as Netflix, Spotify and Snap echoed similar concerns in regulatory filings.

Martin said broadband providers probably won’t mess with existing services like Netflix, as that could alienate consumers. But they could start charging extra for services not yet offered. For instance, they might charge more to view high-resolution “4K” video, while offering lower-quality video for free. The fees would be paid by the video services, such as Hulu, and could be passed along to consumers in higher subscription rates.

More than 20 states sued the government to stop the repeal, as did the public-interest group Free Press and the think tank Open Technology Institute and Firefox browser maker Mozilla.

Washington and Oregon now have their own net neutrality laws, and a bill is pending in California’s legislature. That’s another reason companies are likely to move slowly, at least at first. “They don’t want to add fuel to the fire,” Martin said.