Public cloud services disrupted: Steps businesses should take

Gmail and Google Drive experienced service disruptions globally on March 13rd for appropriately 4 hours. Gmail users reported having trouble saving email drafts, sending emails, attaching and accessing attachments. Google Drive users experienced trouble uploading and downloading files.

Synology Inc. has urged businesses to face up to the hidden cost and risks after adopting public cloud services. It is suggested that businesses should consider NAS, which bases on the private cloud architecture and provides file sync services, collaboration suite, corporate communication app, mail services, and high availability services simultaneously, helping businesses to minimize the risks and losses caused by public cloud services anomalies.

Chad Chiang, Synology Product Manager, indicated that the threshold of deploying public cloud services may be lower. But once the public cloud services are abnormal, the losses caused by services disruption will be considerable. In this case, businesses are strongly suggested to establish a private cloud system in order to ensure maximum service uptime and master data autonomy.
For companies that already use public cloud services, Synology also offers Active Backup for Office 365 and Active Backup for G Suite to protect data of Office 365 and G Suite, minimizing the risk and losses caused by public cloud anomalies.

Jenn Yeh, Synology Product Marketing Manager, pointed out that relying solely on a public cloud is not a good idea. It just likes putting all your eggs in one bucket. The best practice is to back up your data on the public cloud to a local NAS, in order to protect valuable data such as mails, contacts, calendar, and cloud drive. Whenever there is abnormal in the public cloud, your businesses can still obtain the latest data and provide uninterrupted services to their customers. It also provides your businesses with the benefits of preventing employees from accidental or maliciously deleting data and saving data for audits. 

Backing up your SaaS data is not only what you should do but what you must do. New technologies come with new risks but there’s no excuse for being unprepared. Get yourself prepared so when a disaster strikes, you can ride out the storm unscathed.