Apple explains unexpected iPhone shutdown

Apple has acknowledged and apologised for the iPhone 6s battery issue which causes an unexpected shutdown following faster battery degradation.

The Cupertino, California-based tech giant addressed the iPhone 6s battery issue on its Chinese website last week. The statement published on Apple’s website explains, “iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs," which caused these batteries degrade faster than a normal battery and led unexpected shutdowns to occur.

Apple on its website highlighted not to consider the battery bug as a safety issue.

Apple is offering its customers, who are experiencing the issue, batteries replacement free of charge. iPhone 6s owners can easily find out if their device is eligible by typing in their device’s serial number on the iPhone 6s Program for Unexpected Shutdown Issues web page.

Apple also revealed that iPhone is actually designed to automatically shut down under certain conditions, such as extremely cold temperatures. “To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage,” Apple said.

Apple had looked for other factors that could cause the iPhone to shut down unexpectedly; however it could not find any. “After intensive investigations, no new factors have been identified. We will continue to monitor and analyse customer reports,” Apple added.