Nexus 6P battery issue solved, Google offers Pixel XL as replacement

Google has planned to deal with an issue which has been affecting a number of 6P smartphone by exchanging them with the newer Google Pixel.

A limited number of users have reported a boot-loop problem which is not solvable even by reflashing the device. The issue was first spotted in December 2016, after a Nougat update, but Google has stated that a very few number of people were affected.

The company also made it clear that a hardware problem caused the boot loop error, so it is not something which can be corrected, keeping in mind that the Nexus 6P is the last device built by a third-party company, more precisely Huawei. However, Google’s latest pixel line differs in this regard.

Another interesting thing here is that even if Nexus 6P owners have run out of warranty, Google still is providing them with a brand new Pixel XL instead. However, not all regions are the same, and not all users are guaranteed to get a Pixel XL as a replacement.

According to a post on Reddit, users have been receiving Pixel XL replacements for a few days now, but not all of them. For example, in the UK, devices have been replaced with a Nexus 6Ps, which means that they still had it in stock.

Also, in Canada, users are getting Google Pixel XL 32 Gb even if they sent a Nexus 6P 128Gb in service. It might not be the best deal, but at least they are getting a new phone.

Some aspects remain unclear. For example, there is no information regarding the status of the replacements and if they are refurbished, and the warranty status is also disputed. Some say that the warranty is extended, other says it’s not.