IndiGo said that Rai attempted to instigate other passengers on board to damage the aircraft, and used words such as 'hijack'.
New Delhi: A passenger on an IndiGo flight, from Lucknow to Bangalore, was deboarded for his unruly behaviour, as per the budget airline.
In a statement on Monday, it said, "An IndiGo passenger, Saurabh Rai who was scheduled to fly this morning on 6E-541 from Lucknow to Bangalore, was offloaded on grounds of unruly behavior. Prior to take-off, Rai, expressed concerns regarding mosquitos on board. However, before the cabin crew on board could address his concerns, Rai aggressively expressed his annoyance and started to use threatening language."
A passenger, Saurabh Rai, scheduled to fly this morning from Lucknow to Bengaluru, was offloaded on grounds of unruly behaviour. He expressed concerns over mosquitos on board. Before cabin crew could address his concerns he became aggressive & used threatening language: IndiGo— ANI (@ANI) April 10, 2018
"As the matter escalated after the closure of the aircraft doors, Rai attempted to instigate other passengers on board to damage the aircraft, and used words such as 'hijack'. Such actions are absolutely unacceptable, and there is zero tolerance for such threatening language on board an aircraft. Hence, keeping in mind applicable safety protocols, the crew apprised the pilot-in-command, who decided to offload Rai from the flight," the statement read.
While the airline blamed Rai for the incident, he claimed that the flight was full of mosquitoes and said that he was manhandled by the crew and was offloaded from the aircraft.
He said, "The Indigo flight from Lucknow to Bengaluru was full of mosquitoes, when I raised objection, I was manhandled by the crew and offloaded from the aircraft, I was even threatened."
The Indigo flight from Lucknow to Bengaluru was full of mosquitoes, when I raised objection, I was manhandled by the crew and offloaded from the aircraft, I was even threatened: Dr.Saurabh Rai,Passenger pic.twitter.com/00XKxuIAUP— ANI (@ANI) April 10, 2018
In a statement released by them, IndiGo said that their primary concern is the safety and security of the passengers and the colleagues.
The airline stated, "Customer satisfaction is core to our business. However, the safety and security of our passengers as well as colleagues is of primary concern. Therefore, any untoward conduct of this nature is of serious concern to us, and as a responsible corporate citizen we will take all necessary action to address this violation."
"Further, we would like to mention here that the National Green Tribunal (NGT) has prohibited disinfectant fumigation in aircraft while passengers are onboard. This order is currently being challenged by IndiGo before the NGT and the same is pending for adjudication," they added.
Hi, Sumit! Apologies for the experience. As per NGT regulation, fumigation can be done only when passengers are not on-board. We comply with that and would like to clarify that while we have defined procedures to avoid such instances, 1/3— IndiGo (@IndiGo6E) April 10, 2018
we are sure that you will understand that entry of insects or flies cannot be completely guarded against. However, your feedback is valuable to us and we're sharing the same with the concerned team to avoid such instances in future. 2/3— IndiGo (@IndiGo6E) April 10, 2018