New Delhi: The Delhi Transport Department’s mobile application to help people register complaints against errant taxi and autorickshaw drivers for prompt action in case they are found guilty, will go on a 15-day trial from next week.
Till now, complaints are lodged through a transport department helpline and it is often alleged that such complaints go unattended.
The app named “Delhi Transport” will go on a 15-day trial from next week. Afterwards, it will be launched for public use, special commissioner (Transport) K K Dahiya said.
During the trial, a beta version of the app will be launched to receive suggestions from the stakeholders to firm up the application before its formal launch.
The app will help in bringing all services of the transport department, including complaints against auto, taxi drivers, getting driving licences, reporting junk vehicles parked permanently in public places, getting timing of the inter-state buses, the official said.
To lodge a complaint against errant drivers, one needs to submit the photo of the vehicle in which its registration number is visible, through the app.
“It will be a system-based process that will auto-generate a notice to the errant driver after which he will be summoned and will face action if found guilty,” Mr Dahiya said.
It will also enable the riders to know about the safety parameters of the auto or cab by submitting its registration number.
