NEW DELHI: Delhi University’s admission helpline has been handling 120-130 calls from students and parents on a daily basis.
From parents filling up their details in their wards’ admission forms to candidates mentioning wrong gender, the helpline, which was made operational on May 7, has had a busy time providing answers to queries from harried applicants and their parents.
Many students reached out to the counsellors with the problem that their parents filled in their own details in the application forms. The helpline also gets queries to which the counsellors don’t have an answer to.
“This time, a candidate called us saying that she has filled her gender as ‘others’ but in six months’ time, she will be undergoing a sex change operation to become a woman. So what should she do?” a counsellor said.
He said that he had passed on the query to his seniors and a decision was yet to be taken on the matter.
Another common query that counsellors get is about the candidate not being able to generate his admit card for entrance exams or not being able to pay fees. In many cases, candidates fill two forms and admission cards are generated on both but they can take the exam on only one of the applications.
“After they have cleared the entrance, they usually forget on which admit card they had taken the entrance exam and try completing their formalities on the form on which they had not taken the exam,” he said.
Students are not only curious about their own admissions but they also call up counsellors to ask about other students who have scored high marks.
“Many students call up to ask, ‘Could you please tell me which student has got the highest marks in a particular subject?’ or ‘Which of the applicants has the highest marks among all the applicants who have applied for this course’,” the counsellor said.
