DMRC cloak room, porter services shortly

New Delhi: In a bid to provide better service to the commuters at Delhi Metro network, the Delhi Metro Rail Corporation (DMRC) is likely to introduce the service of cloak room and porter services rights inside select metro stations.

The corporation has floated a tender in this regard recently. With this step, the corporation will generate not only extra revenue, but also provide employment to others.

“Cloak room services” is where the metro passengers can keep their luggage for a specific period of time, while the “porter services” means a person employed to carry the luggage of passengers from one place to another within metro station premises.

This service is likely to be introduced at selected metro stations situated near at the Indira Gandhi International Airport and railway stations in the Delhi-NCR. 

“There are numbers of commuters who travel from other states to the capital via railway or by flights on a short notice and they don’t wish to carry their luggage with them. In such cases, the passengers can keep their goods for safe keeping at the metro station cloak rooms and lockers.  

“As part of turning the Delhi Metro network into a travelers’ hub and to add more customer-centric services, a cloakroom facility will be introduced soon. 

There are many passengers who come from others states such as Haryana, Rajasthan, Punjab, Uttar Pradesh and Uttrakhand and have flights or trains at late hours. 

“These commuters coming various places outside Delhi can avail this facility at respective Metro stations and get rid of their luggage,” said a corporation official on the condition of anonymity. 

The corporation has since completed the construction of phase-1, phase-2 network comprising of 158 stations and a network of around 213 km and has already put them under operation and the phase 3 of the Delhi Metro system is fast nearing completion. As of today, DMRC network comprises of six operational lines.