New Delhi: Delhi transport minister Kailash Gahlot on Friday directed motor licensing officers (MLOs) to respond to public grievances received through e-mail within 24 hours and asked the concerned senior officers to keep a lookout for the complaints.
The minister said that he received a lot of complaints that public grievances remain unanswered by the MLOs.
"I have been receiving complaints of public grievances, whioch were lying unattended at MLOs offices. From now on, all e-mails will have to be responded to within 24 hours. Relevant directions have been issued in this direction," Mr Gahlot said in a tweet.
In an order to the commissioner (transport), Mr Gahlot pointed that e-mail has emerged as a major source of communication and all the MLOs need to be sensitised that they must respond within 24 hours to the messages received by them.
He sought a report on number of e-mails received by the MLOs daily, and the reason for not replying and asked special commissioner (transport) for a review of compliance in weekly meetings with the MLOs.
