Mumbai: Come December, and the Maharashtra Real Estate Regulatory Authority (ReRA) will launch a separate website for dealing with the complaints of the homebuyers as well as developers. Once the website is gets functional, citizens will have to pay Rs 1,000 to get their complaint registered.
The members of Grahak Panchayat and Builders Association will be in charge to solve the issues.
The Asian Age had reported in its October 13 issue regarding the special forum that the authority will form to tackle the inflow of complaints from citizens.
The forum with members from Grahak Panchayat and Builders Association can check out the complaints through the website and call for hearing of the complaint, confirmed Vasant Prabhu, secretary, MahaReRa. “The website should be operational in December. We are in a process to prepare a software for the same,” said Prabhu. Thus buyers and developers can approach the new website if any complaint needs more attention and requires the ReRa to interfere, then it will be passed on to the authority for a hearing.
The forum will help the authority filter out eligible complaints with sufficient documents, further speeding up the process of redressal. This forum will act as a mediator.
It will help to tackle bogus complaints reaching the main authority. Till now, the authority has received 457 complaints out of which 214 plaints are under process.
Maha RERA came into force on May 1, 2017 and brought in mandatory rules for the real estate sector. As of October, nearly 14,000 ongoing projects were registered with the authority.
