Mumbai: The Brihanmumbai Municipal Corporation (BMC) is taking rapid steps to be accessible to citizens’ through social media.
The civic body has now come up with new Twitter handles for 24 civic wards and eight different departments.
Citizens can tag a particular Twitter handle to register their complaint on a particular issue. Although the BMC already has a Twitter handle managed by Disaster Management Unit, the new ones will be ward-specific.
“New Twitter accounts will be launched this year itself. A total of 32 nodal officers will be appointed to oversee these handles. All 24 civic wards will have their own account whereas rest will be for departments like stormwater drains, roads, solid waste management, among others. Citizens can contact BMC regarding any complaints by tagging these accounts and the complaint will be attended as soon as possible,” said BMC spokesperson Ram Dotonde.
The BMC recently has also updated it’s Mumbai 24/7 mobile app, used to register complaints about potholes and nullahs desilting. It has also rolled out WhatsApp numbers for 24 civic wards to cater to the public’s complaints.
Activist Godfrey Pimenta said, “I had complained about potholes in Andheri (east) and the engineer attended the complaint and within five days the potholes were filled.”
The BMC aims to reach maximum citizens through social media.
