Haptik is the only Indian/Asian brand to be featured in this report along with players like IBM, Ipsoft , Genesys, 24.7.
Haptik has been featured as one of the Top 16 Solutions Providers in Opus Research’s annual report Decision Maker’s Guide to Enterprise Intelligent Assistants!
Opus has been a thought leader in the Conversational AI space for over two decades. Being featured in their report is a validation of Haptik’s ability to provide state-of-the-art Intelligent Virtual Assistant solutions to large brands across the globe.
Since 2015, Opus Research’s “Decision Makers’ Guide to Enterprise Intelligent Assistants” has been an invaluable resource for executives evaluating their options for introducing automated virtual assistants or chatbots.
The report series describes how “NLP-powered, automated self-service resources can offer consistent answers and responses to queries or instructions on behalf of brands or enterprise companies.” That definition encapsulates the selection criteria applied to assist the self-selecting group of project managers that were bringing intelligent assistants and automated virtual agents into the talk paths between brands and their customers or prospects.
The 2019 Decision Makers’ Guide presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers bringing natural language processing, machine learning, AI & analytics and customer interaction management to power digital self-service solutions.
This year’s study reflects the dynamics of a rapidly changing market as enterprises navigate how to incorporate conversational technologies into the critical path for customer care and employee productivity. The report evaluates 16 firms to better understand enabling platforms & technologies, integration points & scalability, track record and future vision for enterprise-scale Conversational AI.
Co-authored by Lead Analyst & Founder Dan Miller and Senior Analyst & Research Director Derek Top, this report includes a market revenue forecast and assessment of enterprise spending on Enterprise Intelligent Assistant (EIA) platforms and services, geographic and vertical industry distribution of EIA deployments, and an appendix with a comprehensive list of company dossiers.
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