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  Technology   In Other news  23 Jun 2017  Airtel starts digital customer care in 11 languages

Airtel starts digital customer care in 11 languages

PTI
Published : Jun 23, 2017, 6:05 pm IST
Updated : Jun 23, 2017, 6:05 pm IST

Airtel customers can access services like mobile balance, last few transactions, activating or deactivating value-added services.

Airtel has over 275 million mobile customers across India, of which approximately 93.7 per cent are pre-paid.
 Airtel has over 275 million mobile customers across India, of which approximately 93.7 per cent are pre-paid.

Telecom operator Bharti Airtel has announced the launch of *121# Digital Care platform in 11 Indian languages, including Hindi, Punjabi, Marathi, Gujarati, Tamil.

"Customers simply need to dial *121# from their mobile phones and access an easy to navigate menu on their mobile screens to get their account related information in a matter of seconds. No need to wait to speak to a customer care executive or visit an Airtel retail store for basic queries," Airtel said in a statement.

Using this service, Airtel customers can access various services like mobile balance, last few transactions, activating or deactivating value-added services and the like. This support will be available in Kannada, Bangla, Odia and Assamese as well. Airtel has over 275 million mobile customers across India, of which approximately 93.7 per cent are pre-paid.

Tags: bharti airtel, telecom, customer care