Yesterday software as a service (SaaS) company LogMeIn announced the launch of its Bold360 Helpdesk which is designed to modernize employee support for greater efficiency and fewer roadblocks’. From standard FAQs to complex conversations and ticketing integrations, Bold360 Helpdesk enlists AI-powered chatbots to deliver the answers employees need so they can get back to work faster.
With seamless transitions to human support reps, employees should be able to get what they need the first time and then every time, promises the company.
With intelligent self-service capabilities, Bold360 Helpdesk reduces the number of routine inquiries and questions that are diverted to IT and HR. For more complex situations, Helpdesk seamlessly transitions to a support employee who is armed with an AI assistant and powerful remote support tools. Additionally, real-time analytics identify addressable knowledge and workflow gaps to drive continuous optimization and improvements to the employee experience.
