Bharti Airtel lashed out at Reliance Jio’s allegations around its fastest network ad campaign, saying that the complaint is a deliberate attempt to “malign the brand” and “misguide customers”.
Further, mobile internet speed testing firm Ookla has stood by the finding that the telecom major had fastest broadband network, a claim which has been challenged by Reliance Jio.
“Ookla fully stands behind Airtel being named ‘India’s Fastest Mobile Network’,” Speedtest (Ookla’s app) chief operating officer (COO) Jamie Steven said in a statement.
Ookla has named Airtel as the “Fastest Mobile Network” in India based on data from Q3 and Q4 of 2016 which has been challenged by Reliance Jio.
Jio has approached advertisement sector watchdog ASCI against Bharti Airtel, saying the latter’s claim of being “officially the fastest network” is “misleading” and done in “mala fide manner in collusion with” broadband speed tester Ookla.
The Mukesh Ambani-led firm has alleged that Ookla, the owner of Speedtest app, charges money for giving such awards and the company has also approached Jio for the same for the very quarter it issued certificate of fastest mobile network to Bharti Airtel.
Jio alleged that the methodology used by Ookla attributes speed result to SIM used in the primary slot of mobile phones even if Jio SIM delivering high speed has been used in the secondary slot.
“When analyzing markets like India, we take many factors into consideration, including dual SIM devices, network technology, device types, and more. In addition to what the user sees on their mobile application as they take a test in real-time, we apply a rigorous methodology when aggregating the data which uses a variety of internal data sources that control for potential variability in the market,” Steven said.
Bharti Airtel chief brand officer, Rajiv Mathrani, said that the company is “rather amused” by the allegations being made against its campaign.
“We believe that this is a deliberate attempt to malign our brand and misguide customers through a campaign of misinformation, which is something we now come across on a regular basis, in particular, on social media platforms,” he said.
