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Twitter users were in splits and had their own bits of linguistic prominence to share (Photo: Zomato)

Zomato customer's 'shuddh Hindi' conversation with executive has...

The man didn't expect that the customer care executive will also respond to his display of pure Hindi in a similar...

25 July 2018 4:37 PM IST

Researchers in the study published in the Journal of Marketing, conducted a field study with an international retailer of beauty products. (Photo: ANI)

Five effective ways to enhance customer-brand relationships

Here's the key to enhance customer-brand relationships.

14 Oct 2019 1:22 PM IST

Japan is seeing an increasing number of social problems caused by the nations rapidly ageing population. (Representational Image)

71-year-old Japan man arrested for making 24,000 complaint calls

He has been arrested on suspicion of 'fraudulent obstruction of business', the spokesman added.

3 Dec 2019 3:34 PM IST

Zomato is encouraging its customers to change their account password, if used for any other services, to avoid risks.

MP man cancels order from non-Hindu' delivery boy. Check out Zomato's...

Shukla shared the screenshots of his conversation with Zomato's customer care and said he would take up the issue with...

31 July 2019 3:33 PM IST

A number of Metro stations lack better passenger amenities when it comes to toilets, cleanliness, default escalators, and lift services.

Man loses wallet on Metro, gets it back by post

Singh was the last one to deboard at Lajpat Nagar, when he realised he had lost his wallet.

29 March 2018 5:03 AM IST

India's first free customer care calling app Aino announced

Aino also helps brands in decreasing their call abandonment rates, reducing Average Handling Time (AHT) by a minimum of...

16 Nov 2016 1:26 PM IST

Scientists are using the concept of deep learning in Artificial Intelligence to help treat patients based on previous data. (Photo: AFP)

Chatbots are here to revolutionise the customer care experience

The technology makes use of the data collected over a period of time and processes it to communicate with a customer...

21 Dec 2017 2:02 PM IST

Airtel will take over Telenor Indias spectrum, licenses and operations, including its employees and customer base of 44 million.

Airtel starts digital customer care in 11 languages

Airtel customers can access services like mobile balance, last few transactions, activating or deactivating value-added...

23 Jun 2017 6:05 PM IST